Refund policy

30-Day First-Step Guarantee

We want you to be happy with Heelora. If your first steps don’t feel easier, email us at info@heelora.co within 30 days of your order arriving and we’ll make it right.

How to request a refund
Email info@heelora.co with your order number. We’ll reply with what to do next, including whether you need to send anything back.

Refunds
Approved refunds go back to your original payment method. Banks can take a few business days to show it.

Wrong or damaged items
If your order arrives damaged or isn’t what you ordered, email us with your order number and a photo, and we’ll send a replacement or refund you.

Questions
Contact us any time at info@heelora.co