Terms of service

Last updated: October 11, 2026

Welcome to Heelora Arch. By accessing or purchasing from our website, you agree to the following terms.

General

Heelora Arch provides products and information through this website for personal, non-commercial use.

We reserve the right to refuse service, cancel orders, or limit quantities when necessary, including in cases of suspected fraud, unauthorized activity, or pricing or inventory errors.

Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, and other information on our website are accurate. However, product colors and appearance may vary slightly depending on your device or screen.

We reserve the right to correct errors and update product information at any time.

Product Use

Our insoles provide arch support and comfort. They are not a medical device or a treatment for any condition. If you have severe, sudden, or worsening pain, please consult a healthcare professional. Results vary from person to person.

Orders and Payments

When you place an order, you agree to provide accurate and complete billing and shipping information.

An order confirmation does not necessarily mean that an order has been accepted. We reserve the right to cancel or refuse an order when necessary.

Pricing

Prices are displayed in U.S. dollars unless otherwise stated. We reserve the right to change prices, promotions, and product availability at any time.

Refunds

Refunds are handled under our First-Step Guarantee, described in our Refund Policy.

Intellectual Property

All content on this website, including logos, branding, text, graphics, images, and other materials, is owned by or licensed to Heelora Arch unless otherwise stated. You may not reproduce, distribute, modify, or use our content without written permission.

Limitation of Liability

To the maximum extent permitted by applicable law, Heelora Arch is not responsible for indirect, incidental, or consequential damages arising from the use of our website or products. Nothing in these terms limits rights or protections that cannot legally be excluded.

Contact

Questions about these Terms of Service can be sent to info@heeloraarch.com.